Terms and Conditions

By creating a Firefly Garden account and becoming a Firefly Garden member users automatically consent to the full terms and conditions of the Firefly Garden, and agree to the following:

i) The Firefly Garden can send me email newsletters, promotions and other information.

ii) The Firefly Garden can send me email newsletters, promotions and other information from carefully selected partners and sponsors.


By using fireflygarden.com website you are accepting these terms and conditions of use, which have been clearly made accessible for your perusal. The Firefly Garden reserves the right to change or modify the terms and conditions of use of this website whenever we see necessary.

1.1 The Firefly Garden Limited takes no responsibility for the accuracy of the content provided by this website and shall not accept responsibility for any type of injury or death as a result of the interpretation of the content provided within this website.

1.2 The Firefly Garden Limited cannot accept any responsibility for any websites linked to from any part of this website including blogs and forums with other user generated content and links. Users who use these links must do so at their own risk, although The Firefly Garden will where ever possible vet these links prior to adding them to the website.

1.3 The Firefly Garden may at anytime and without notice or reason terminate the membership of any user.

1.4 The Firefly Garden will not tolerate the upload of posts, content, videos, images or anything else that we consider to be offensive, harmful, threatening, unlawful, abusive, inflammatory, fraudulent, hateful, racists or ethically objectionable. Any members found doing so will be banned from using the website and reported to the applicable authorities if required.

1.5 The Firefly Garden does not allow private information of our users to be taken from this website and prohibits its use including contact details for the use of marketing, spam or similar. Users found doing so will be reported and banned from using the website indefinitely.

1.6 In no event will the Firefly Garden or its directors, employees or associates be liable to you or any third person for any indirect, consequential, exemplary, incidental, special or punitive damages, including the loss or profits or data as a result of using this website.

1.7 By entering into a competition, you consent to being contacted by the Promoter in accordance with the Data Protection Act 1998. The Promoter may contact you via email, phone or post in order to keep you updated about your entry into the prize draw.

Ask An Expert

Disclaimer—The answers or advice provided by the Firefly Garden Expert’s are not a substitute for professional medical, health or nutritional advice, examination, diagnosis or treatment.

Always seek the advice of your child’s doctor or other qualified health professional before starting any new treatment, therapy regime or making any changes to existing treatment.

Reliance on any information provided by the Firefly Garden Expert’s is solely at your own risk.

Firefly Garden experts will attempt to answer all questions as quickly as possible, but are under no obligation to do so.

By asking a question in Therapy forum you automatically agree to this disclaimer.

Firefly Garden Talk Guidelines

The Firefly Garden is not a pre-moderated forum. Our policy is to keep intervention to a minimum and let the conversation flow. However the aim of the community is improve the lives of children with special needs and their families, so where necessary, we will use our discretion to delete posts (or ban posters) if it seems to us that doing so is in keeping with this aim.

We do have a few forum rules to make sure we make sure you always feel at home in the Garden:

  • No personal attacks
  • No posts that break the law
  • No trolling, misleading or deliberately inflammatory behaviour
  • No trollhunting
  • No spamming

You can report any of the above to us by emailing [email protected]

Remember, we do not pre-moderate posts. We rely on our members to let us know about any

posts that break our Guidelines.

Important information about how we use your data

Be nice

We’d appreciate it if you could use the same courtesy when posting messages in the Garden as you would use when speaking to someone face to face. Please do bear in mind that you don’t know the individual situation of each family, we each have our own battles.

Post deletions

We’re all for freedom of speech. That said, we’ll remove posts we consider to contain personal attacks, to break the law and/or to be obscene, racist, sexist, disablist, ageist or homophobic, once they are brought to our attention, we will also delete any posts that we think are just seriously unpleasant (Please note that any subsequent posts repeating the words in the deleted post may be deleted, too.)

If a whole thread is deleted, please don’t start a new one repeating and/or rehashing everything that’s been deleted.

Swearwords and offensive language

Sometimes the only way to convey how we really feel is with a good old swear word but we do draw the line at obscenity, racist, ageist and disablist language, and wording that is not necessary in its context.

Posting links and spamming

We encourage you to get share links to petitions, blogs and products you find useful. But we will delete attempts to spam the Garden with links promoting your own products and services. Get in touch with us at [email protected] and we will help you if we can.

Deleting a thread you have started

If for some reason you would like a thread deleted get in touch and we can have a chat about why. Contact us at [email protected]

Trolls and troublemakers

We know that anything ‘special needs’ is often a magnet for Trolls and Troublemakers. If you suspect a Troll do not trollhunt them you will only give them the attention they seek, get in touch with us immediately and we will investigate. Contact us at [email protected]

A note about disclosures of abuse

We urge all our members to point out anyone disclosing abuse to the appropriate authorities and/or seek professional support and advice in real life.

As we set out in our Privacy policy, we do not, as a rule, pass on any of the information you have registered with us, unless you specifically consent to us doing so or we are specifically required to by law. However, on rare occasions where there appears to be a clear need to safeguard the welfare of a member of the Garden and/or his/her family, it may be necessary to contact relevant authorities about a clearly identifiable member and his/her posts on the Firefly Garden.